Terms & Conditions

Thank you for visiting the Pilates with Lou website. The content on this website is provided for general information purposes only and may be updated or changed at any time without notice.

By accessing or using this website, you agree to be bound by these Terms and Conditions. If you do not agree, please discontinue use of the website immediately.

Personal Information & Privacy

If you provide personal information through this website, including via contact forms or enquiries, we will collect and use that information in accordance with our Privacy Policy.

Services & Purchases

Please review all service descriptions carefully before making a booking or purchase to ensure they meet your requirements. Our full Terms of Business, which govern the supply of Pilates services (both in-studio and at clients’ homes), are provided separately and will apply to all bookings.

This website uses cookies. You may choose which cookies to accept or reject through your browser or cookie settings.

Information Disclaimer

The information on this website is intended as a general guide only and does not constitute medical, health, or professional advice. You should seek appropriate professional advice before acting on any information provided on this site.

Intellectual Property

All content on this website, including text, images, design, graphics, and logos, is owned by or licensed to us and is protected by copyright and other intellectual property laws.

You may not copy, reproduce, distribute, or use any part of this website without our prior written consent. Requests for permission should be made in writing, clearly stating what content you wish to use and for what purpose.

Permitted Use

You are permitted to:

Browse the website
Contact us using the provided contact forms
Comment on blog posts where commenting is enabled (subject to moderation)

Prohibited Use

You must not:

Introduce viruses, malware, or other harmful material
Attempt to gain unauthorised access to our website, servers, or systems
Interfere with the operation or security of the website
Send spam, unsolicited communications, or excessive requests designed to disrupt the site

Links to Other Websites

This website may include links to third-party websites for convenience. These links do not imply endorsement. Once you leave our website, our privacy and cookie policies no longer apply, and we are not responsible for the content of external sites.

Sharing Our Website

You may link to our website provided that you do not imply any endorsement, partnership, or approval of your business, product, or service unless we have given prior written consent.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from use of this website shall be subject to the exclusive jurisdiction of the English courts.

Contact

We aim to keep our website helpful and accurate. If you have feedback or questions, please contact us using the details provided on this website.

Booking Policy

Booking your session

All sessions must be booked in advance. This helps ensure each session is calm, unhurried and tailored to you.

Studio-based sessions take place near Westbourne, Bournemouth. Home sessions are offered on a limited basis and subject to location and availability.

Payments

Payment is required to secure your session.

Block bookings are non-transferable and must be used within the stated time period.

Cancellations and changes

If you need to cancel or reschedule a session, please let me know as soon as possible.
• Studio sessions: at least 24 hours’ notice
• Home 1:1 sessions: at least 48 hours’ notice

Sessions cancelled after these timeframes, or missed without notice, may be charged in full.

This policy allows me to offer fair availability to all clients.

Illness

If you are unwell, please do not attend your session.

If illness prevents you from attending, contact me as soon as possible so we can discuss the best next step.

Arrival time

Please arrive on time for your session.

Late arrival may result in a shortened session, as following appointments cannot be extended.

Home Pilates sessions

For home sessions, a clear and safe space to move is required.

Home sessions are offered for comfort and convenience and are not a substitute for medical treatment.

Right to decline

Pilates with Lou reserves the right to decline or discontinue sessions where it is felt that Pilates is not suitable or where safe boundaries cannot be maintained.

This is always done with care and respect.